Indian Railway Catering and Tourism Corporation (IRCTC) has initiated a new OTP-based refund system for cancellation of train tickets. In order to to make the refund process more transparent and passenger-friendly, IRCTC has introduced the new refund system for reserved e-tickets booked by IRCTC authorised agents. The OTP or One-Time Password system is for cancelled or fully waitlisted dropped tickets. The new refund rules say, the passenger will receive an OTP via SMS on his/her registered mobile number, but the new refund system is applicable to those e-tickets which are booked through IRCTC authorised agents only.
In case the passenger or customer decides to cancel the train ticket or drop a fully waitlisted ticket, an OTP SMS will be sent along with the refund amount mentioned. The passenger will then be required to share this OTP with the authorised IRCTC agent who has booked the train ticket, so as to get the refund amount.
According to IRCTC, passengers should make sure that the correct mobile number is provided to the IRCTC authorised agent at the time of booking the train e-ticket, in order to avail the benefit of the new system. Passengers must ensure that the authorised IRCTC agent records his or her correct mobile number accurately when booking IRCTC e-tickets.
The new OTP-based refund system will make sure transparency from a passengers point of view. As the OTP message will also mention the refund amount, the passenger would be informed about the exact amount of refund that has been given by IRCTC for the cancelled or fully waitlisted dropped ticket.
