Suresh Prabhu, Union Minister of Civil Aviation and Commerce and Industry and Jayant Sinha, Minister of State for Civil Aviation, have launched the updated version of the digital air service ‘Air Sewa 2.0’ – a digital platform and mobile app in New Delhi. The service has been introduced to help address grievances of air passengers effectively, which will result in imparting a sheltered and smart understanding to flyers.
Talking on the event Mr. Prabhu said that an upgraded version of Air Sewa is needed to furnish an exceptional user experience with advance functionalities. The improved version incorporates features like – secured log-in, chatbot for explorers bolster, enhanced complaint administration including online complaints, constant real-time national and international flight status and schedules. This enhanced version works through an bilateral web portal and also through a mobile application for both android and IOS operating systems and will offer travellers an advantageous and bother free air travel experience too. This in turn will help in strategy reformation by catching the passenger’s feedback.Now passengers can sign up using facebook and google accounts.Also grievances can be registered using social media with hashtag ‘#AirSewa’.
Here it is worth mentioning that the central government had launched Air Sewa’s inaugural version in 2016 as a part of its drive – ‘Digital India’, to address clients’ complaints digitally.The AirSewa 1.0 was received well, with around 30,000 app downloads and around 75,000 web portal hits since its started. It has helped considerable figure of air passengers to get their concerns sorted out with 92 % closure rate for grievance solutions.
Taking the developmental data in the aviation sector of last 4 years, Mr. Prabhu said that the aviation part has been developing at 20 percent in quantity and such an aggressive development in quantity must be addressed by quality as well.
Prabhu additionally laid the foundation of Air Sewa 3.0 form by saying that the following rendition will come out in next few months where air passengers can register themselves under DigiYatra initiative. DigiYatra aim to promote paperless and comfy air travel. It is biometrics-based digital processing system for passenger entry and related requirements at the airport. This third version will highlight a cargo strategy to direct the transportation of vegetables and dairy items by means of aviation routes, the ranking of aircrafts and an arrangement to book DigiYatra through the Air Sewa application.
According to Mr.Sinha, it was necessary to upgrade the Air Sewa application and a fundamental reformation because five crore travellers are travelling each year and this number will get a considerable growth in near future. So to address the client’s grievances and to provide them with quality services, the upgradation was highly needed.
